Performance measurement of JP soft application using COBIT 5 framework

Authors

DOI:

https://doi.org/10.26594/register.v3i2.1121

Keywords:

audit IS/IT, COBIT 5, DSS, ISACA, audit SI/TI, Deliver Service and Support, SPK, Sistem Pendukung Keputusan

Abstract

PT. XYZ Gold merupakan jenis perusahaan yang berfokus pada bidang perdagangan dan importir produk tinta, kertas, serta ribbon printer cartridge dan sudah melakukan implementasi suatu tipe sistem aplikasi yang digunakan untuk kegiatan operasional perusahaan seperti penjualan, marketing, dan inventori perusahaan. Masalah yang pernah terjadi yaitu ketidaksamaan antara data yang satu dengan data yang dihasilkan oleh aplikasi yang digunakan. Dalam artikel penulisan ini, penulis melakukan audit pada aplikasi JP Soft untuk mengetahui prosedur yang berjalan, apakah sudah sesuai dengan proses bisnis dan juga melihat akurasi data pada bagian transaksi dan inventori. Dan masalah yang ada salah satunya yaitu limit order konsumen di sistem aplikasi dimana para konsumen dibatasi pesanannya karena beberapa faktor yang sebenarnya belum terjadi limit. Penulis melakukan analisis dan memilih untuk menggunakan framework COBIT 5 dalam penelitian ini. Metode yang digunakan penulis dalam proses pengumpulan data yaitu dengan dilakukannya metode wawancara dan observasi langsung di bagian perusahaan yang bersangkutan. Pada penelitian ini, domain yang dipilih yaitu domain Deliver Service and Support (DSS) dengan berfokus pada IT Proses DSS01 dan DSS03. Berdasarkan penelitian ini, penulis menemukan bahwa pada IT Proses DSS01 berada pada nilai 1.8 dan DSS03 nilai rata-ratanya 2.2. Penulis menarik kesimpulan bahwa dari hasil tingkat capability level ini yaitu PT. XYZ Gold masih harus banyak melakukan perbaikan untuk meningkatkan capability level yang ada karena masih cukup jauh dari expected level yang diharapkan oleh perusahaan ini.

 

 

PT. XYZ Gold is a company that focuses on trading and importing ink, paper, and ribbon printer cartridge products and has implemented a type of application system used for company operations such as sales, marketing, and inventory. The problem that ever happened is not matched between one data with data generated by the application used. In this writing article, the authors audit the JP Soft application to find out what procedures are running whether they are in accordance with the business process and also look at the accuracy of the data on the transaction and inventory sections. And the problem is one of them is the consumer's limit order in the application system where consumers are limited orders due to several factors that actually have not happened limit. The author analyzed and chose to use the COBIT 5 framework in this study. The method used by the author in the process of data collection is by interview and direct observation in the company concerned. In this study, the selected domain is Deliver Service and Support (DSS) domain by focusing on IT Processes DSS01 and DSS03. Based on this research, the authors found that in the IT Processes DSS01 is in the value of 1.8 and DSS03 the average value 2.2. The author concludes that from the level of capability level is PT. XYZ Gold still has a lot of improvements to improve the capability of the existing level because it is still quite far from expected levels expected by this company.

Author Biographies

Riki Wijaya, Bunda Mulia University

Department of Information Systems

Johanes Fernandes Andry, Bunda Mulia University

Department of Information Systems

References

Andry, J. F. (2016). Audit of IT Governance Based on COBIT 5 Assessments: A Case Study. TEKNOSI, 2(2), 27-34.

Andry, J. F. (2016). Performance measurement of information technology governance: A case study. Jurnal Sistem Informasi (Journal of Information System), 12(2), 56-62.

Andry, J. F. (2016). Process capability model based on COBIT 5 assessments (case study). Jatisi, 3(1), 23-33.

Andry, J. F., & Christianto, K. (n.d.). Audit Menggunakan COBIT 4.1 dan COBIT 5 Dengan Case Study. Teknosain.

Braga, G. (2016). How COBIT 5 Improves the Work Process Capability of Auditors, Assurance Professionals and Assessors. ISACA Journal, 1, 1-4.

Candra, R. K., Atastina, I., & Firdaus, Y. (2015). Audit teknologi informasi menggunakan framework COBIT 5 pada domain DSS (Deliver, Service, and Support) (Studi kasus: IGRACIAS Telkom University). Bandung: Telkom University.

Elshadda, S. B., & Andry, J. F. (2018). Audit sistem informasi inventory menggunakan kerangka kerja COBIT 5 di PT. Everlight. IKRAITH-INFORMATIKA, 2(1), 26-33.

ISACA. (2013). ISACA - 2013 Annual Report. Rolling Meadows: ISACA.

Jaya, P. A., Widyantara, I. M., & Linawati, L. (2017). Audit Penerapan Aplikasi Sistem Keuangan Pemerintah Daerah Kabupaten Klungkung Menggunakan COBIT Domain PO dan ITIL. Teknologi Elektro, 16(1), 53-60.

Kristanto, T. (2016). Enterprise architecture planning untuk proses pengelolaan manajemen aset dengan Zachman framework. Register: Jurnal Ilmiah Teknologi Sistem Informasi, 2(2), 98-104.

Lolong, S., & Purwadaria, D. D. (2017). Analisis efektivitas sistem informasi perpustakaan menggunakan COBIT 5.0 di Universitas Klabat. COGITO SMART JOURNAL, 3(2), 185-195.

Lubbad, R. R. (2014). Towards An Abbreviated Model of IT governance for Palestinian government sector According to COBIT 5 framework. Gaza: The Islamic University of Gaza.

Pasquini, A., & Galiè, E. (2013). COBIT 5 and the Process Capability Model. Improvements Provided for IT Governance Process. Proceedings of FIKUSZ ’13 Symposium for Young Researchers (pp. 67-76). Budapest: Óbuda University.

Rubino, M., & Vitolla, F. (2014). Internal control over financial reporting: opportunities using the COBIT framework. Managerial Auditing Journal, 29(8), 736-771.

Waluyan, G., & Manuputty, A. D. (2016). Evaluasi kinerja tata kelola TI terhadap penerapan sistem informasi Starclick framework COBIT 5 (Studi kasus: PT. Telekomunikasi Indonesia, Tbk Semarang). Teknosi, 2(3), 157-166.

Downloads

Published

2017-07-01

How to Cite

[1]
R. Wijaya and J. F. Andry, “Performance measurement of JP soft application using COBIT 5 framework”, regist. j. ilm. teknol. sist. inf., vol. 3, no. 2, pp. 83–93, Jul. 2017.

Issue

Vol. 3 No. 2 (2017): July

Section

Article

License


Please find the rights and licenses in Register: Jurnal Ilmiah Teknologi Sistem Informasi. By submitting the article/manuscript of the article, the author(s) agree with this policy. No specific document sign-off is required.

1. License

The non-commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

2. Author(s)' Warranties

The author warrants that the article is original, written by stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).

3. User/Public Rights

Register's spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, Register permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and Register on distributing works in the journal and other media of publications. Unless otherwise stated, the authors are public entities as soon as their articles got published.

4. Rights of Authors

Authors retain all their rights to the published works, such as (but not limited to) the following rights;

Copyright and other proprietary rights relating to the article, such as patent rights,
The right to use the substance of the article in own future works, including lectures and books,
The right to reproduce the article for own purposes,
The right to self-archive the article (please read out deposit policy),
The right to enter into separate, additional contractual arrangements for the non-exclusive distribution of the article's published version (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal (Register: Jurnal Ilmiah Teknologi Sistem Informasi).
5. Co-Authorship

If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy. Register will not be held liable for anything that may arise due to the author(s) internal dispute. Register will only communicate with the corresponding author.

6. Royalties

Being an open accessed journal and disseminating articles for free under the Creative Commons license term mentioned, author(s) aware that Register entitles the author(s) to no royalties or other fees.

7. Miscellaneous

Register will publish the article (or have it published) in the journal if the article’s editorial process is successfully completed. Register's editors may modify the article to a style of punctuation, spelling, capitalization, referencing and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3.