Wijaya, I. G. N. S., Triandini, E., Kabnani, E. T. G. and Arifin, S. (2021) “E-commerce website service quality and customer loyalty using WebQual 4.0 with importance performances analysis, and structural equation model: An empirical study in Shopee”, Register, 7(2), pp. 107–124. doi: 10.26594/register.v7i2.2266.