Wijaya, I Gusti Ngurah Satria, Evi Triandini, Ezra Tifanie Gabriela Kabnani, and Syamsul Arifin. “E-Commerce Website Service Quality and Customer Loyalty Using WebQual 4.0 With Importance Performances Analysis, and Structural Equation Model: An Empirical Study in Shopee”. Register 7, no. 2 (April 27, 2021): 107–124. Accessed May 4, 2024. https://journal.unipdu.ac.id/index.php/register/article/view/2266.