https://journal.unipdu.ac.id/index.php/teknologi/issue/feed 2026-08-06T12:54:42+00:00 Ahmad Farhan ahmadfarhan@ft.unipdu.ac.id Open Journal Systems <hr /> <table> <tbody> <tr> <td align="left">Original title</td> <td>:</td> <td><strong>Teknologi: Jurnal Ilmiah Sistem Informasi</strong></td> </tr> <tr> <td align="left">Short title</td> <td>:</td> <td><strong>Teknologi</strong></td> </tr> <tr> <td align="left">Abbreviation</td> <td>:</td> <td><strong>teknol. j. ilm. sist. inf.</strong></td> </tr> <tr> <td align="left">Frequency</td> <td>:</td> <td><strong>2 issues per year (January &amp; July)</strong></td> </tr> <tr> <td align="left">DOI</td> <td>:</td> <td><strong>10.26594/teknologi</strong></td> </tr> <tr> <td align="left">PISSN</td> <td>:</td> <td><strong><a title="PISSN" href="http://u.lipi.go.id/1294193803" target="_blank" rel="noopener">2087-8893</a></strong></td> </tr> <tr> <td align="left">EISSN</td> <td>:</td> <td><strong><a title="EISSN" href="http://u.lipi.go.id/1462114121" target="_blank" rel="noopener">2527-3671</a></strong></td> </tr> <tr> <td align="left">EIC</td> <td>:</td> <td><strong>Ahmad Farhan</strong></td> </tr> <tr> <td align="left">Publisher</td> <td>:</td> <td><strong>Department of Information Systems, Faculty of Science and Technology, Universitas Pesantren Tinggi Darul Ulum (Unipdu) Jombang, East Java, Indonesia</strong></td> </tr> <tr> <td align="left">Citation Analysis</td> <td>:</td> <td><strong><a title="Sinta" href="https://sinta.kemdikbud.go.id/journals/detail?id=472" target="_blank" rel="noopener">Sinta</a>, <a title="GS" href="https://scholar.google.co.id/citations?user=r-0waA4AAAAJ" target="_blank" rel="noopener">Google Scholar</a>, <a title="Dimensions" href="https://app.dimensions.ai/discover/publication?search_text=10.26594%2Fteknologi&amp;search_type=kws&amp;search_field=doi" target="_blank" rel="noopener">Dimensions</a>, <a title="Garuda" href="http://garuda.ristekdikti.go.id/journal/view/5317" target="_blank" rel="noopener">Garuda</a></strong></td> </tr> <tr> <td align="left">Language</td> <td>:</td> <td><strong>Indonesian &amp; English</strong></td> </tr> <tr> <td align="left">Discipline</td> <td>:</td> <td><strong>Information Technology, Information Systems Engineering, Intelligent Business Systems, and <a title="Discipline" href="https://journal.unipdu.ac.id/index.php/register/about/editorialPolicies#focusAndScope" target="_blank" rel="noopener">others</a></strong></td> </tr> </tbody> </table> <hr /> <p style="text-align: justify;" align="justify">Editors invite lecturers researchers, reviewers, practitioners, industry, and observers to contribute to this journal.</p> <p align="justify"><span lang="id"><strong><strong>Teknologi</strong> </strong> is the national scientific journals are open to seeking innovation, creativity and novelty. Either in the form of letters, research notes, Articles, supplemental Articles Articles or reviews in the field of information systems and information technology. <strong>Teknologi</strong> aims to achieve state-of-the-art in the theory and application of this field. <strong>Teknologi</strong> provide a platform for scientists and academics across Indonesia to promote, share, and discuss new issues and the development of information systems and information technology.</span></p> <p align="justify"><strong><strong>Teknologi</strong> </strong>is open, which means that all content is provided freely accessible without charge to either the user or the institution. Users are allowed to read, download, copy, distribute, print, search, or cite to the full text of the article did not have to ask permission from the publisher or author.</p> <p>Since January 2020, the journal has been ACCREDITATED with grade "SINTA 4" by the Ministry of Education and Culture Republic of Indonesia (Kementerian Pendidikan dan Kebudayaan Republik Indonesia) of The Republic of Indonesia as an achievement for the peer-reviewed journal which has excellent quality in management and publication. The recognition published in Director Decree <a title="SK Teknologi" href="https://drive.google.com/file/d/1QehgsfwHAJ8mmcxTgtWXWyr2yx8Flpih/view" target="_blank" rel="noopener">0010/E5/KI.02.04/2022</a> December 27, 2021 effective until 2024. The Register journal accreditation certificate can be downloaded here.</p> <p><strong>Editorial Address:</strong><br />Department of Information Systems<br />Faculty of Science and Technology<br />Universitas Pesantren Tinggi Darul Ulum (Unipdu)<br />Kompleks Ponpes Darul 'Ulum Peterongan Jombang, East Java, Indonesia 61481 <br />Hp : 0856-355-5518, Tel. (0321)873655-876771, Fax. (0321)866631 <br />email: teknologi@ft.unipdu.ac.id</p> <p> </p> https://journal.unipdu.ac.id/index.php/teknologi/article/view/6407 2026-04-18T15:42:31+00:00 Salsabila Wirjaya opposalsabila53@gmail.com Masitah Handayani bungafairuz8212@gmail.com Cecep Maulana cecep.maulana1977@gmail.com

<p>Penelitian ini bertujuan untuk merancang dan mengimplementasikan sistem Customer Relationship Management (CRM) berbasis web dalam pengelolaan membership dan loyalty point pada Leni Love Hijab, sebuah usaha ritel fashion muslim yang menghadapi permasalahan dalam pengelolaan data pelanggan dan strategi retensi pelanggan. Permasalahan utama yang dihadapi adalah proses pencatatan data pelanggan dan transaksi yang masih dilakukan secara manual, sehingga kurang efektif dalam mendukung pelayanan dan pengambilan keputusan. Metode yang digunakan dalam penelitian ini terdiri dari dua pendekatan, yaitu pengumpulan data secara kualitatif melalui observasi, wawancara, dan studi pustaka, serta pengembangan sistem menggunakan pendekatan rekayasa perangkat lunak dengan model Software Development Life Cycle (SDLC) metode Waterfall. Sistem yang dikembangkan mengintegrasikan fitur utama CRM, yaitu pengelolaan data pelanggan, pencatatan transaksi, membership, serta loyalty point.Hasil penelitian menunjukkan bahwa sistem mampu mengelola data pelanggan dan transaksi secara terintegrasi serta mendukung proses pelayanan yang lebih terstruktur. Pengujian sistem dilakukan menggunakan metode Black Box Testing dengan berbagai skenario valid dan invalid, yang menunjukkan bahwa seluruh fungsi sistem berjalan sesuai dengan yang diharapkan. Selain itu, fitur membership dan loyalty point mampu mendukung strategi retensi pelanggan dengan memberikan insentif terhadap aktivitas pembelian. Dengan demikian, implementasi sistem CRM berbasis web pada Leni Love Hijab tidak hanya berfungsi sebagai alat pengelolaan data, tetapi juga sebagai strategi dalam meningkatkan loyalitas pelanggan secara lebih terukur dan berkelanjutan.</p>

2026-07-05T00:00:00+00:00 Copyright (c) 2026 Salsabila Wirjaya, Masitah Handayani, Cecep Maulana